Returns Policy

Returns Policy

Ma Belle Maison hope that you are pleased with your order! However in the event that goods are missing, defective, damaged, not as described or incorrectly supplied or if you simply decide you do not want them we will be happy to provide a refund or exchange as long as the following conditions are met:

  • Returned goods must be returned in the same condition as they were received, in the same packaging , with any inner packaging intact and undamaged and with all product tags and labels intact and attached.
  • We reserve the right to refuse an exchange or refund or to deduct a handling charge if the goods are returned in an un-saleable condition, if they are damaged, if the product tags or labels are not intact, if the internal packaging is not intact or has been damaged or the products are not returned in the original packaging.
  • We recommend returning products in the original outer packaging in which they were received to protect the goods during transit and also that an insured service is used to ensure safe arrival of the goods.

You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.

The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.

Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.

We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.

We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.

Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.

Your rights to return goods are protected under the EU Distance Selling Directive.